MTN Nigeria New Available Jobs Vacancy 2017, Requirement & How to Apply

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MTN Nigeria New Available Jobs Vacancy 2017, Requirement and How to Apply.\

MTN Nigeria New Available Jobs Vacancy

Job Vacancy Description:

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant positions below:

Job Title: Financial Planning Accountant (Budget)
Location:
 Lagos
Job Description

  • To prepare, analyse, oversee and manage the annual business plan (consolidated) for MTNN by applying fundamental budgetary concepts, practices, and procedures and ensuring it complies with International Financial Reporting Standard
  • Review and analyse departmental budget requests, make recommendations for approval or modifications as required.
  • Coordinate the uploading of the MTNN financial and non-financial budget on the Group’s consolidation software (Hyperion Financial Management).
  • Verify accuracy of data received from departments such as Assumptions, Headcount, Organogram and Opex, ensuring alignment with company strategy.
  • Assist in the development of strategy documents and the preparation and automation of MTNN business plan in the Business Planning Software, ensuring that sub projects are incorporated and business plan calculations are accurate and realistic.
  • Assist in integrating other systems such as Magic, IFS with the Business Planning Software.
  • Facilitate effective budgetary control systems by providing the budget assumptions in explaining monthly OPEX variances, liaising with budget coordinators to facilitate timely submission of inputs.
  • Monitor adherence to standard budgetary working policies, processes and procedures.
  • Ensure value is created when responding to enquiries regarding budget procedures and information from customers
  • Supervise in the distribution of budget and related material, responding to enquiries regarding budget procedures and information from stakeholders.
  • Participate in the coaching of all budget coordinators in other divisions on budget presentation Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training
Education:

  • First Degree in any related discipline.
  • Fluent in English.
  • A professional accounting qualification (ACA, ACCA, CIMA, CPA etc).

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Finance, budget or management reporting in a multinational environment
  • Experience in a Financial Reporting function is desirable
  • Experience in Data mining and analysis
  • Experience in Enterprise Financial Systems
  • Experience in telecommunications industry will be an added advantage

Training:

  • Best practices in budget preparation.
  • Financial Analysis.
  • Advanced Excel, Word and PowerPoint
  • Business Modelling
  • Basic leadership skills
  • International Financial Reporting Standards (IFRS)

Minimum Qualification

  • BA, BEd, BSc or HND.

 

Job Title: Analyst, Core Product (Voice)
Location:
 Lagos
Job Description

  • To participate in the conception, development and support of MTNN Voice products portfolio initiatives to ensure the Marketing division’s strategic objectives are met.
  • To support in improving product effectiveness by constantly monitoring the product and competition offers in the market.
  • Participate in the design, development, management and monitoring of simple and complex voice products, services, and applications that meet the requirements of MTNN’s customers.
  • Liaise proactively with, IS, Finance, CR and systems operations specialist teams to ensure deep understanding of the configuration possibilities for features on the service platforms that can be quickly deployed to meet customer needs and ensure the Marketing division’s strategic objectives are met.
  • Articulate understanding of target market needs and assist in developing relationship initiatives accordingly
  • Ensure new products designs are line with segment strategy and objectives.
  • Monitor and manage existing products in the Consumer portfolio on an ongoing basis.
  • Support project management in the product development lifecycle of new MTNN products
  • Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
  • Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
  • Implement product development policies and procedures.
  • Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
  • Monitor and evaluate existing products performance on an on-going basis.
  • Develop a mechanism for proactively identifying new product related queries.
  • Ensure prompt resolution of identified product related issues.
  • Provide information packs and FAQs to guide the deployment and use of new products and services.
  • Drive and actively participate in UAT and FUTs of new products and services
  • Review UAT test cases
  • Ensure sign off of product concept document and UAT reports.
  • Liaise with technical teams on resolution of customer’s issue
  • Monitor suppliers’ compliance with SLAs and business rules.
  • Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards startup and closure of key projects.
  • Perform other tasks as required by the Product Manager.

Job Condition

  • Normal MTN working conditions
  • Long working hours
  • Open plan Office environment

Experience & Training
Education:

  • First Degree in Engineering or Social Sciences discipline

Experience:

  • 3 years work experience which includes:
    • Product Development
    • Project Management
    • Concept documentation
    • Demonstrated experience in primary and/or secondary research

Training:

  • Product development
  • Best practices in product development
  • Project Management
  • Change Management
  • Business development

Minimum Qualification

  • BA, BEd, BSc or HND.

 

Job Title: Analyst, Core Products (Data)
Location: 
Lagos
Job Description

  • To participate in the conception, development and support of MTNN Data products portfolio initiatives to ensure the Marketing division’s strategic objectives are met.
  • To support in improving product effectiveness by constantly monitoring the product and competition offers in the market.
  • Participate in the design, development, management and monitoring of simple and complex Data products, services, and applications that meet the requirements of MTNN’s customers.
  • Liaise proactively with, IS, Finance, CR and systems operations specialist teams to ensure deep understanding of the configuration possibilities for features on the service platforms that can be quickly deployed to meet customer needs and ensure the Marketing division’s strategic objectives are met.
  • Articulate understanding of target market needs and assist in developing relationship initiatives accordingly
  • Ensure new products designs are line with segment strategy and objectives.
  • Monitor and manage existing products in the Consumer portfolio on an ongoing basis.
  • Support project management in the product development lifecycle of new MTNN products
  • Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making on MTNs new and existing products in the Consumer portfolio on an ongoing basis.
  • Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
  • Implement product development policies and procedures.
  • Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
  • Monitor and evaluate existing products performance on an on-going basis.
  • Develop a mechanism for proactively identifying new product related queries.
  • Ensure prompt resolution of identified product related issues.
  • Provide information packs and FAQs to guide the deployment and use of new products and services.
  • Drive and actively participate in UAT and FUTs of new products and services
  • Review UAT test cases
  • Ensure sign off of product concept document and UAT reports.
  • Liaise with technical teams on resolution of customer’s issue
  • Monitor suppliers’ compliance with SLAs and business rules.
  • Assist in maintaining relationships/market needs with internal stakeholders, external partners, suppliers and other relevant vendors at MTN/vendor premises towards startup and closure of key projects.
  • Perform other tasks as required by the Product Manager.

Experience & Training    
Education:

  • First degree in Engineering or Social Sciences discipline.

Experience:

  • 3 years work experience which includes:
  • Product Development
  • Project Management
  • Concept documentation
  • Demonstrated experience in primary and/or secondary research

Training:

  • Product development
  • Best practices in product development
  • Project Management
  • Change Management
  • Business development

Minimum qualification

  • BA, BEd, BEng, BSc, BTech or HND.

Job Condition

  • Normal MTN working conditions
  • Long working hours
  • Open plan Office environment.

 

Job Title: Account Partner, Value Sales
Location: Lagos
Job Description

  • To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
  • To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
  • Increase company revenue by daily prospecting for new clients and creating more business opportunities from existing clients.
  • Increase MTN market share by achieving set target through the sales of MTN Enterprise solution as well as development and maintenance of current accounts.
  • Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
  • Prepare weekly and monthly corporate sales status reports.
  • Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
  • Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
  • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customer’s business.
  • Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems and stumbling blocks so as to be able to develop and implement solutions to meet their strategic corporate needs.
  • Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
  • Handle all customer requests for service successfully, fault reports and billing queries.
  • Escalate and troubleshoot customer queries and complaints.
  • Conduct research on potential customers and their disposable income on communication using the data mining system.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Condition:

  • Standard MTNN working conditions
  • May be required to work extended hours / weekends
  • Tool of Trade Vehicle will be required for the Job
  • A  valid driver’s license
  • 80%  of Work is carried out on the field

Experience & Training
Education:

  • First degree in Business Administration, Commerce or any other related discipline
  • Fluent in English

Experience:

  • 3 years experience in consultative selling within within a telecommunications company
  • Good business experience
  • Exposure to strategic planning

Training:

  • Sales Training
  • Key Account Management Training
  • Relationship Management
  • Customer care/focus
  • Basic IP Networking, Internet and VPNs
  • Internal conferences on telecommunications and consumer trends

Minimum Qualification

  • BA, BEd, BSc or HND

 

Job Title: Supervisor Logistics Operations Officer
Location: Lagos
Job Description

  • Supervisor, Logistics is part of the Warehouse, Inventory & Logistics department and responsible for Logistics management processes at the Opco.
  • The logistics management processes cover all aspects of warehousing and transportation requirements (for both trading stock as well as assets) including planning & managing deliveries, management of inventory returned from site/customers including receipt, repair / replacement by supplier or declared as scrap and disposal.
  • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
  • Ability to analyze and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor
  • Supervise the activities performed by Administrator, Logistics for inbound and outbound transportation and operations, along with landed costs and reverse logistics
  • Submit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury Unit
  • Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behavior’s and impact on non-compliance on bottom line results and company image/reputation.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Attend to all queries from the stakeholders/suppliers/ Logistics Service Provider (LSP) and resolve queries
  • Generate and analyze the required reports for inbound transportation and share the results with the relevant stakeholders
  • Notify all stakeholders with shipment arrival date by means of inbound delivery report
  • Supervise individual team members performance
  • Allocate daily work to team members and ensure appropriate planning for back-up and leave/absenteeism
  • Ensure cohesive working
  • Accountable for meeting and prioritizing own targets/deadlines and those of direct reports
  • Provide information to the Manager on work accomplishments, individual/team challenges
  • Lead team meetings and contribute on specialist/ technical areas
  • Review performance metric dashboards prepared on various performance metrics and provide inputs to the Manager
  • Timely notification of escalations to the Manager
  • Resolve escalations as per defined escalation/resolution procedures
  • Participate and provide inputs in project status meetings
  • Propose operational changes and provide associated user impact assessment
  • Ensure effective execution of day to day operations at the Opco and resolve operational issues
  • Improve productivity and quality through leading practice initiatives
  • Liaise with Center of Excellence (CoE) for Transport Supplier Agreement and Freight Requirements
  • Plan shipment and inform transport supplier for pickup
  • Generate required reports for inbound/outbound transportation and submit to authorized personnel
  • Coordinate with the logistics service provider for the transport and track the status of the shipment
  • Prepare / collate and verify all mandatory documents required for the shipment- clearance from customs and suppliers, as required
  • Coordinate Logistical activities and release of material from Bonded Warehouse
  • Liaise with  Treasury and suppliers for Forex, Letter of Credit (LC) Application Form and Marine Insurance Certificate , as per requirements
  • Responsible for update to shipping register
  • Collect copy of Risk Assessment Report (RAR) from Risk Assessment Company
  • Calculate and process Duty payment and obtain the receipt. Resolve queries on Duty payment from the Customs Authority, after obtaining legal inputs if required.
  • Liaise with  clearing agent for clearing and delivery of imports as per agreed turnaround times in order to prevent demurrage
  • Responsible for the update of landed costs
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Experience & Training 
Education:

  • First degree in Engineering or Supply Chain Management or Finance or any related discipline.
  • Fluent in English.

Experience:

  • Minimum of 3 years’ experience in an area of specialization, with experience in supervising/managing others.
  • Experience working in a medium to large organization
  • Knowledge of the process of receipt and movement of materials within warehouse
  • Knowledge of the process of inventory management.

Minimum Qualification

  • BTech, BEng, BSc or HND

Job Condition  

  • Normal MTNN working conditions.
  • May be required to work extended hours
  • Experience & Training.

 

Job Title: Public Sector Manager
Location: Lagos
Job Description

  • To develop and drive the Regional Enterprise Business to include Public Sector, Corporate and Government sales strategy in the regions to ensure return on investments, profitability and customer satisfaction.
  • Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
  • Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
  • Set monthly and quarterly targets for regional sales, agreed with Senior Manager Regional & SME.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behavior’s and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Manage all resources assigned to regional sales efficiently, profitably meeting the agreed needs of all customers and prospects.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Supply relevant decision support and management information data to ensure that sales regional performance conform to expectations.
  • Manage regional sales third party channels and work in a matrix environment with the Managers of tier 1Strategic and tier2 corporate accounts to provide adequate regional sales support for key customers & prospects.
  • Implement standard sales strategies developed by EBU Senior Manager Regional Sales ensuring that they are tailored to the needs of the region or sales campaign.
  • Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams and exceeds individual targets and objectives and assist department in planning and developing budgets for the upcoming year.
  • Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
  • Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions in the following areas:
    • Key Performance Indicators (KPI) & Objective Setting
    • Target allocation & assignment
    • Account assignment
    • Account management
    • Contact & sales campaign strategy
    • Account Development Plans (ADP)
    • Customer satisfaction
    • Coaching of Account Partners
  • Effective resource allocation for regional coverage
  • Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition

  • Normal MTNN working conditions.
  • May be required to work extended hours.

Experience & Training 
Education:

  • First degree in Business Administration and any related discipline
  • Fluent in English
  • Master’s degree in Business Administration will be an added advantage

Experience:

  • Minimum 7 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in the enterprise market and sales management in the telecommunications industry
  • Experience in developing key accounts as well as sourcing new business opportunities
  • Knowledge of functions & operations of the Telecommunications industry.

Training:

  • Sales Management
  • Project Management
  • Business Development
  • Leadership Management
  • Entrepreneurship.

Minimum qualification:

  • BA, BEd, B.Sc or HND

 

Job Title: Senior Customer Relationship Partner Vendor – Management
Location: Lagos
Job Description

  • Manage the operations and general activities of the customer assistance centre within the regional location and lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans.
  • Monitor and prepare periodic report on sales for management review.
  • Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
  • Provide technical, procedural and policy guidance to customer care representatives and other operational staff and supervise all technical activities and administrative duties in the customer assistance center.
  • Act as a change agent in the implementation of new initiatives both within the business unit and across the organization including initiatives to reduce churn and increase loyalty of customers within segments.
  • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Ensure adherence to schedules and other defined rules and regulations within the assistance center and that procedures are followed to promote meaningful communications between customers and customer care representatives.
  • Co-ordinate and monitor the activities of Customer Care Representatives and facilitate prompt and complete dissemination of relevant information to team members.
  • Assist in design, review and update of processes, policies and procedures (PPP’s) in line with organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
  • Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey.
  • Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and techniques and approaches required to optimize services.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Capture and monitor customer complaints and points of improvement and ensure complaints are promptly attended to, queries escalated appropriately and ensure customer informed of status in the resolution process
  • Establish and maintain a professional business relationship with customers, collection agencies and trade organizations.
  • Collaborate with relevant departments’ e.g.  marketing  in deploying promos
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
  • Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office.

Experience & Training
Education:

  • First degree in any relevant discipline.
  • Fluent in English.
  • An MBA will be an added advantage

Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
  • Experience working in a medium organization
  • Experience in a customer facing operations environment
  • Experience in a supervisory role
  • Experience in query resolution.
  • Experience in general ledger reconciliations.

Training:

  • Team building
  • Practice of supervision
  • Conflict Management

Minimum Qualification

  • BA, BEd, BSc, BTech or HND

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  19th December, 2017.

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